About the booking process
Customer satisfaction is JetApp's top priority, which is why we aim to respond to your wishes as flexibly and reliably as possible. If you need to make a last-minute change to a booking within the next 24 hours, please contact our 24-hour hotline. For changes to a booking more than 24 hours ahead, you can either call us or send an email to booking@jetapp.com.
You can cancel a JetApp booking at any time by phone or email. Please note that the cancellation fee stated in your contract will be payable for any cancellation.
If you would like to add more flights to an existing booking, please contact the JetApp team via our 24-hour hotline or by email at booking@jetapp.com.
We will send you a confirmation of your JetApp flight by email.
Your JetApp flight quote depends on the availability of the requested aircraft. If the aircraft you requested is no longer available in the meantime, the JetApp team will send you an alternative quote as soon as possible.
You can conveniently pay by bank transfer.
Changing your destination airport during the flight is generally possible, but it depends on a number of factors, which may need to be discussed with your JetApp flight crew.
Of course. JetApp allows you to change the number of passengers at short notice, provided the change does not conflict with immigration or airport requirements. Please contact our 24-hour hotline for details.
No. You can book a private jet without having to be a member.
Preparing your flight
All passengers need a valid identity document (including a visa, if applicable). Any further documents depend on the entry regulations at your destination airport.
The size and number of items of luggage depend on the type of aircraft you choose, so it is largely up to you.
That depends on the type of aircraft you have chosen. Please contact our 24-hour hotline or send an email to booking@jetapp.com for more details.
With JetApp, you can travel comfortably by business jet even with oversized luggage. To make sure everything runs smoothly, please let us know well before departure about any oversized luggage you wish to bring.
The safety of our youngest passengers is very important to us, which is why you can generally bring your own child car seats or booster seats on a JetApp flight without any problems.
Yes. Your valuables are safe on board a JetApp aircraft, both during the flight and while the aircraft is on the ground.
JetApp complies with the relevant legal regulations. The transport of weapons is therefore generally possible.
JetApp can offer personal assistance on its flights. Please contact our 24-hour hotline or send an email to booking@jetapp.com for more details.
JetApp complies with the relevant regulations, so electric wheelchairs can generally be taken on board. Please let us know in good time if you wish to bring one, using our 24-hour hotline or by email to booking@jetapp.com.
Of course, JetApp thinks of your furry family members too. Small pets can generally travel in the cabin without any problems. To ensure a smooth journey and compliance with the legal regulations, please contact our 24-hour hotline or send an email to booking@jetapp.com.
At the airport
At most airports, JetApp customers have access to dedicated VIP lounges, where you can freshen up and relax before your flight. We will send you all the necessary information in good time before departure.
That depends on the airport. Any security checks you are subject to will be carried out in a manner appropriate to your VIP status.
On board
That depends on the type of aircraft you have chosen. To make sure you can make the most of your flight time online, please contact our 24-hour hotline or send an email to booking@jetapp.com.
Mobile phones can generally be used. At a certain altitude, however, they no longer have a signal.
It is up to you whether you spend your time on a JetApp flight relaxing or getting on with business, so many aircraft are equipped with a satellite phone. Please contact the JetApp team to make sure this is available on the aircraft you have booked.
Nearly all aircraft used by JetApp are equipped with a toilet in the cabin.
That depends on the type of aircraft you choose, so it is largely up to you.
After safety, discretion is our top priority, so you can be certain that you will not be disturbed on a JetApp flight.
Out of consideration for our passengers, almost all aircraft used by JetApp are non-smoking. If you would like to arrange otherwise, please contact our 24-hour hotline or send an email to booking@jetapp.com.
Our service
We will be happy to organise your transfers to and from the airport by taxi, limousine service, speedboat or helicopter shuttle, according to your wishes.
The JetApp team will be happy to organise a hotel or other accommodation at your destination.
You can reach JetApp at any time, day or night. If you have any questions, we are here for you via our 24-hour hotline or by email at booking@jetapp.com.
A flight attendant can be arranged for any JetApp flight on request.
JetApp wants you to feel your best on every flight, so you can choose the catering on board to suit your wishes and needs.