Legal Information


JetApp GmbH General Terms and Conditions of Use for use of the www.jetapp.com flight booking platform.

Step Scope

1.1. These General Terms and Conditions of Use (hereafter “Terms and Conditions of Use“) apply to contracts for use of our flight booking platform www.jetapp.com (hereafter “JetApp Booking Platform“) between

JetApp GmbH
Marktplatz 5
70173 Stuttgart, Germany

Telephone: +49 (0)711 650002
Fax: +49 (0)711 6201948
E-mail: booking@jetapp.com

Managing Director: Philipp Schlüren

Registry Court:
Amtsgericht Stuttgart HRB 760820
(hereafter “JetApp“)

and the user of the JetApp Booking Platform (hereafter “Customer“). The Terms and Conditions of Use apply regardless of whether the Customer is a consumer, entrepreneur or businessman. A consumer is a natural person who uses the JetApp Booking Platform or who undertakes a booking via the JetApp Booking Platform for a purpose which cannot be ascribed predominantly to either the person’s commercial or self-employed professional activity.

1.2. The version of the Terms and Conditions of Use applying on registration shall be authoritative for use of the JetApp Booking Platform.

1.3. JetApp will not accept the Customer’s divergent general terms and conditions. This shall also apply even if JetApp does not expressly reject their inclusion.

Step Registering to use the JetApp Booking Platform

2.1. The Customer must register to book flights using the JetApp Booking Platform. To do this, the Customer must first enter the details required in the registration form. There is no entitlement to registration; JetApp is entitled to reject registration applications without providing reasons.

2.2. The Customer must be of legal age and legally competent in order to register. Minors are not permitted to register. In the case of a legal entity, registration must be effected by a legally competent authorized representative who is a natural person.

2.3. JetApp will review the details provided by the Customer for registration with regard to completeness and plausibility. If in JetApp’s opinion the details are correct and there are no other concerns, JetApp will provide the requested access and the Customer will be forwarded to the customer account. JetApp’s Data Protection Statement provides information about storage, processing and use of the Customer’s personal details and this can be downloaded using the “Data Protection” link in the footer on every page of the JetApp Booking Platform.

2.4. The Customer will be asked to provide an e-mail address and a password during the registration process. Once the Customer has been given access, the Customer will be able to use these access details to log on to the JetApp Booking Platform.

2.5. The Customer must keep the password secret and not make it accessible to unauthorized third parties.

2.6. It is furthermore the Customer’s responsibility to ensure that it is only the Customer and/or a person authorized by the Customer who accesses the JetApp Booking Platform and uses the services made available on the JetApp Booking Platform. The Customer must inform JetApp immediately if it is feared that unauthorized third parties have acquired or will acquire knowledge of the Customer’s log-in details.

2.7. The Customer is obliged to keep details (including contact details) up to date. The Customer must amend the details in the customer account on the JetApp Booking Platform without delay if a change to the details provided occurs during the term of contractual use of the JetApp Booking Platform. If the Customer does not succeed in doing so, the Customer must immediately inform JetApp of the amended details by e-mail or fax.

Step Scope of permitted use of JetApp Booking Platform

3.1. Within the scope of the regulations of these Terms and Conditions of Use, the Customer’s authorization for use is restricted to accessing the JetApp Booking Platform and use of the services available on the JetApp Booking Platform.

3.2. The Customer is personally responsible for creating the technical conditions necessary for contractual use of the JetApp Booking Platform that are within the scope of the Customer’s responsibility. JetApp does not offer any advice in this regard.

3.3. Unless further use is expressly permitted in these Terms and Conditions of Use or on the JetApp Booking Platform, or facilitated on the JetApp Booking Platform by appropriate functionality (e.g. Download button),

  • the Customer may only access and display the content available on the JetApp Booking Platform for the purpose of recourse to the services provided on the JetApp Booking Platform. This right of use is limited to the duration of contractual authority to use the JetApp Booking Platform;

  • the Customer is prohibited from editing, modifying, translating, demonstrating or presenting, publishing, exhibiting, reproducing or disseminating all or part of the content available on the JetApp Booking Platform. The Customer is also prohibited from removing or modifying copyright notices, logos, and other registration marks or proprietary notices.

3.4. The Customer is authorized to download (“Download“) and print out content only if the Download or print options are available as a function on the JetApp Booking Platform (e.g. by means of a Download button).

3.5. The Customer will receive a non-exclusive right, unlimited in time, to use for personal, non-commercial purposes of the content duly downloaded and/or printed by the Customer.

3.6. The Customer’s mandatory statutory rights (including of reproduction for private and other personal use according to section 53 German Copyright Act - UrhG) will remain unaffected.

3.7. Any activities on and/or in connection with the JetApp Booking Platform which violate third-party rights, applicable law or violate child protection principles are prohibited.

3.8. The following activities are furthermore prohibited regardless of a potential violation of the law:

  • Dissemination of viruses, trojans and other malware;

  • Dissemination and/or public reproduction of content available on the JetApp Booking Platform if not expressly permitted by the respective author, or expressly provided as functionality on the JetApp Booking Platform.

  • Any act likely to prejudice smooth operation of the JetApp Booking Platform, in particular to unduly tax JetApp’s systems.

4. Protection of content on the JetApp Booking Platform

The content available on the JetApp Booking Platform is predominantly protected by copyright or other proprietary rights and is owned respectively by JetApp or other third parties that have provided the respective content. The content compilation per se is protected as a database within the terms of sections 4 (2) and 87a (1) German Copyright Act, as the case arises. The Customer may use this content only in accordance with these Terms and Conditions of Use and to the extent specified on the JetApp Booking Platform.

5. Cost of using and booking flights

Use of the JetApp Booking Platform is free. If the Customer books flights via the JetApp Booking Platform, the regulations contained in JetApp’s General Terms and Conditions of Carriage, which can be downloaded, inter alia, from the “TCC” link in the footer of every page on the JetApp Booking Platform, will apply to this and to the costs incurred as a result.

6. Contract duration, Termination

The contract for use of the JetApp Booking Platform will run for an unspecified term and can be terminated by either party at any time without notice. If the contract for use of the JetApp Booking Platform is terminated at a point at which the Customer has already made a binding offer to conclude an air carriage contract, or such a contract has already been concluded, the Terms and Conditions for Use of the JetApp Booking Platform will continue to apply until cessation of the air carriage contract.

7. JetApp’s liability

7.1. JetApp will be liable for damages and for compensation for wasted expenditure, irrespective of the legal grounds, according to the regulations in this clause 7.1, as follows:

7.1.1. JetApp will be fully liable in the event of intent and gross negligence by JetApp’s executive bodies, legal representatives, employees or other vicarious agents and in the event of injury to life, limb or health and according to the provisions of the German Product Liability Act.

7.1.2. In the event of slight negligence, JetApp’s liability is limited to damages whose occurrence is to be typically expected and to breach of material contractual obligations (cardinal obligations) whose fulfillment facilitates due performance of the contract and on whose observance the other party must routinely rely.

7.1.3. The liability in the Terms and Conditions of Carriage shall pertain for air carriage contracts concluded by the Customer using the JetApp Booking Platform.

8. Applicable law

These Terms and Conditions are subject to the law of the Federal Republic of Germany with the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG). If the Customer is a consumer, has registered as a consumer (see clause 1.1) and, at the time of registering, was habitually resident in another country, application of that country’s mandatory legal provisions shall not be affected by the choice of law in sentence one.

9. Jurisdiction

If the Customer is a businessman and, at the time of registering, the Customer’s registered office was in Germany, the sole jurisdiction shall be that of JetApp’s registered office in Stuttgart. The applicable legal provisions shall otherwise apply to local and international jurisdiction.

10. Consumer dispute resolution

10.1. The European Commission provides a platform for online dispute resolution (ODR), which can be found at the following link: http://ec.europa.eu/consumers/odr/.

10.2. We are obliged by law to draw your attention to our e-mail address. This is booking@jetapp.com.

10.3. With regard to these Terms and Conditions of Use, JetApp will not participate in dispute resolution proceedings at a consumer arbitration service within the terms of the German Consumer Dispute Resolution Act and is also not obliged to do so. JetApp’s General Terms and Conditions of Carriage will apply to consumer dispute resolution proceedings for conclusion of an air carriage contract.

JetApp GmbH General Terms and Conditions of Carriage for booking flights using the www.jetapp.com flight booking platform.

Step Scope

1.1. These General Terms and Conditions of Carriage (hereafter TCC) apply to all contracts for air carriage concluded via the JetApp Booking Platform between

JetApp GmbH
Marktplatz 5
70173 Stuttgart, Germany

Telephone: +49 (0)711 650002
Fax: +49 (0)711 6201948
E-mail: booking@jetapp.com

Managing Director: Philipp Schlüren
Registry Court: Amtsgericht Stuttgart HRB 760820

(hereafter “JetApp“)

and the Customer. The Terms and Conditions of Carriage apply regardless of whether the Customer is a consumer, entrepreneur or businessman. A consumer is a natural person who makes a booking using the JetApp Booking Platform for a purpose which cannot be ascribed predominantly to either the person’s commercial or self-employed professional activity.

1.2. The version of the TCC valid on dispatch of the booking shall be authoritative for the contract of carriage.

1.3. JetApp will not accept the Customer’s divergent general terms and conditions. This shall also apply even if JetApp does not expressly reject their inclusion.

Step Booking and conclusion of the air carriage contract

2.1. The Customer can book air carriage services tailored to the Customer’s needs via the JetApp Booking Platform. To do this the Customer must register on the JetApp Booking Platform. JetApp’s General Terms and Conditions of Use for use of the JetApp Booking Platform (hereafter “Terms and Conditions of Use“), which can be downloaded, inter alia, via a corresponding link on every page of the JetApp Booking Platform, shall apply. JetApp will make two versions of the booking available via the JetApp Booking Platform - JetApp Classic and JetApp Direct. The individual steps involved in booking and conclusion of the contract for the respective versions are explained below:

2.1.1. JetApp Classic

a) To book a JetApp Classic flight, the Customer must enter the preferred dates of travel, place of departure and arrival and number of people to be carried in the field provided for this purpose on the JetApp Booking Platform and send it off. If the Customer’s preferred dates are available for both JetApp Classic and JetApp Direct, by clicking on the appropriate buttons the Customer can choose the preferred option. If JetApp Direct is not available for the Customer’s preferred dates, the details supplied by the Customer will be processed direct for JetApp Classic. Entry of the details and sending them off in JetApp Classic does not constitute a binding offer by the Customer; it is an initial, non-binding request to send the Customer flight suggestions first.

b) JetApp will then search for suitable flight suggestions which match the stated travel dates. These can be seen in the Customer’s account on the JetApp Booking Platform. This provides the Customer with initial information. JetApp will send an e-mail to the e-mail address stored in the customer account, with a summary of suggested flights which match the stated travel dates and the respective prices (c.f. also clause 4) within approx. two hours. There will be a link attached to each individual suggested flight. This e-mail does not constitute a binding offer by JetApp to conclude an air carriage contract; it is an invitation to the Customer to make an offer to conclude such a contract.

c) The Customer can then find a suitable flight by clicking on the respective link. This takes the customer to the JetApp Booking Platform, where the options will be displayed again. By clicking the “Choose flight” button again for the preferred flight, the customer will be taken to the JetApp Booking Platform shopping basket, in which the selected flight is placed. The Customer can then continue the booking process by clicking on the “Go to checkout” button.

d) There are then three more steps to the booking:

Step 1: Enter address
Step 2: Select payment option
Step 3: Book by clicking on the “Order and pay” button.

e) The Customer can correct mistakes using the correction options available in the entry fields.

f) If the Customer wants to conclude the booking, it is necessary to click on the “Go to checkout” button and then follow steps 1, 2 and 3 on the screen as described above. Errors in the entry fields can be corrected at every stage. Before confirming the booking, the Customer is once again shown the flight with details of the place of departure and destination(s), the number of people required and the prices, as described in clause 4. (If the Customer notices mistakes at this point, they can be corrected by clicking on the “Back” button until the Customer reaches the screen containing the entry field with the incorrect entry. The entry can be corrected and the booking then continued as described above.)

g) By clicking on the “Order and pay” button and sending off the booking, the Customer enters into a contract with JetApp with regard to the requested flight.

h) Depending on the payment method selected, the Customer can then make payment by following the steps given on this page.

h) JetApp will send an e-mail confirming receipt of the booking made via the JetApp Booking Platform immediately after payment is made by the customer. Such an e-mail will contain a binding acceptance of the Customer’s offer.

j) JetApp is entitled to offer the Customer an alternative flight of equal value if the flight requested by the Customer becomes unavailable between the time when the Customer books the flight and the time when confirmation is received from the executing air carrier. Here, an alternative of equal value refers to aircraft in the same category as that originally booked.

2.1.2. JetApp Direct

a) If the Customer’s preferred travel dates are also available for JetApp Direct and the Customer selects this by clicking on the appropriate button, JetApp offers the Customer three categories of flight: Silver, Gold and Platinum. These are binding offers on the part of JetApp. When the Customer clicks on one of the categories, the category of air carriage selected is placed in the shopping basket.

b) Booking then takes place as described in clauses 2.1.1 d)-f). If the Customer has not logged on or has not yet registered, there is an interim step before inputting the address, during which Customers who have already registered must log on or, if the Customer has not yet registered, the Customer must register according to the Terms and Conditions of Use (c.f. clause 2.1 above).

c) Unlike JetApp Classic, in the case of JetApp Direct clicking on the “Order and pay” button constitutes acceptance of JetApp’s binding offer. On sending the booking, the contract between the Customer for air carriage on the travel dates specified by the Customer in the category of flight selected by the Customer therefore comes into being.

d) After sending the booking the Customer is then taken to the page for the payment method selected, where the Customer can give payment instructions.

e) JetApp will immediately confirm by e-mail receipt of the Customer’s booking.

2.2. In each case the air carriage contract will come into being for the number of passengers requested by the Customer. A separate agreement is required if the flight selected offers more seats for conveying people and if, after conclusion of the contract, the Customer wishes to take more passengers than originally stated. The Customer must inform JetApp of this wish as soon as possible before departure. JetApp will then notify the Customer by e-mail whether it is possible to take more passengers and which supplements are payable for this, where applicable. This e-mail represents an offer by JetApp to conclude the contract to carry additional passengers. The Customer can accept this offer by an appropriate reply to JetApp by e-mail. The contract for air carriage of the additional passengers therefore comes into being.

Step Storage of contract text and contract language

3.1. JetApp will not save the contract text. Within an appropriate period after conclusion of the contract, JetApp will send the Customer a confirmation of the contract which reproduces the contract content on a permanent data carrier. The Customer can also view the TCC at www.jetapp.com.

3.2. The contract can be concluded in the following languages:
a) German
b) English
c) French
d) Italian
e) Spanish

4. Pricing

4.1. JetApp refers to the final prices for air carriage on the JetApp Booking Platform. The final price includes the flight price, any required positioning flights, and all applicable taxes, fees, supplements, and payments that are unavoidable and foreseeable at the time the booking is sent. This price also includes appropriate catering for the time of day, alcoholic and non-alcoholic beverages, and applicable statutory VAT.

4.2. The final prices described in clause 4.1 do not include de-icing costs, i.e. if the aircraft in question has to be de-iced before takeoff. If incurred the Customer must pay for these separately at cost. De-icing costs also include the cost of de-icing positioning flights. Positioning flights are those which are necessary to bring the aircraft in question to the booked place of departure, as well as flights necessitated by delays or diversion landings caused by weather conditions or flight safety considerations. Also not included in the final prices are any risk insurance premiums incurred for travel to crisis regions.

4.3. Carriage charges are calculated for the date of carriage agreed upon by the parties and for the route contained in the offer. The carriage charge can therefore be influenced by any change the Customer makes to the agreed upon flight details – e.g. change of the flight date.

4.4. The carriage charge does not include ground transport services between airports or airport terminals.

4.5. JetApp reserves the right to change the agreed upon carriage charge after the conclusion of the contract of carriage in the event that changes that were unforeseeable at the time of the booking should occur with regard to fuel costs, taxes, fees, etc., special charges or other aviation-specific charges for certain services, aviation-specific fees, and emission certificate costs, provided the period between the conclusion of the contract and the agreed upon carriage date exceeds four months. The Customer shall be informed immediately of any such carriage charge changes.

5. Terms of Payment

5.1. The Customer can pay for air carriage by PayPal, cash in advance (transfer), by instant transfer or with MasterCard, Visa or Amex credit cards.

5.2. The booked air carriage is due for payment after conclusion of the contract.

6. Contractual and executing air carrier

JetApp does not execute the air carriage itself, but uses a suitable airline for this (hereafter “Executing Air Carrier“). JetApp therefore acts vis-à-vis the Customer as contractual air carrier, also known as contractual airline.

7. Conditions of air carriage

7.1. The Customer shall notify JetApp of the passengers’ surnames, first names, dates of birth and passport details as soon as possible after conclusion of the contract, but if possible 48 hours before the planned departure, or even sooner if requested by JetApp. The Customer is obliged to provide other information if stipulated by law or official provisions at the place of departure, fly-over or arrival. Last-minute changes to names and other information concerning passengers are generally possible, but may be more difficult as a result of country-specific stipulations in the place of arrival, fly-over or stopover.

7.2. The Customer alone is responsible for arriving at the airport with their passengers on time and having all required documentation (proof of identity, passports, immunization papers, visas, etc.). If passengers arrive at the airport after the stated time, insofar as possible JetApp will nevertheless endeavor to execute the air carriage; the Customer must then bear any additional expenditure and costs incurred by JetApp.

7.3. If the time that the aircraft is to be made available to the Customer as agreed upon in the contract is exceeded due to the fact that passengers, luggage, or cargo shipments have not arrived on time, or because travel documents or other documents required for carriage cannot be produced, or if such delays are in any other way caused by the actions or omissions of the Customer, his or her employees, agents, or passengers/co-passengers, the Customer shall be required to pay JetApp a demurrage charge in line with the schedule of fees at the airport in question, and also reimburse JetApp for expenses incurred for any additional time spent by the aircraft on the ground and in the air. The Customer must also reimburse JetApp for all other proven costs associated with flight delays or cancellations.

7.4. JetApp and/or the Executing Air Carrier can refuse to carry passengers, or onward carriage of passengers if

  • this is necessary for safety reasons,
  • carriage or onward carriage necessitates a violation of official or legal requirements of the place of departure or arrival, or a state which is flown over, or
  • the behavior of the passenger, the passenger’s mental or physical demeanor is such that he represents a danger to himself, other passengers or crew members,
  • the customer has not paid for the flight, including any taxes, fees or supplements; or
  • the passenger does not possess valid travel documents or valid immigration papers, or
  • the passenger does not comply with the applicable safety regulations on board.

7.5. JetApp and/or the Executing Air Carrier can refuse to carry luggage, or onward carriage of luggage, if the luggage

  • contains items which contravene ICAO and IATA Dangerous Goods Regulations, which could endanger the aircraft or people or items on board the aircraft, such as explosive substances, compressed gases, oxidizing, radioactive or magnetic substances, easily flammable substances, poisonous or corrosive substances, or
  • contains items whose carriage is prohibited according to the provisions of the state of departure or arrival, or of a state which is flown over, or
  • contains items which, by their nature, are unsuitable for carriage because of their fragility or particular sensitivity, for example; more detailed explanations regarding specific individual cases can be obtained from JetApp.

7.6. JetApp’s prior permission is required for carriage of the following items:

  • individual lithium batteries or lithium accumulators (as customary in laptop computers, cell phones, clocks, or cameras),
  • any type of weapon, such as firearms, batons or thrusting weapons and sprays used for aggressive or defensive purposes, munitions and explosive substances, items whose external shape or labeling give the appearance of being weapons, munitions or explosive substances.

7.7. JetApp will be happy to provide the Customer with the ICAO and IATA Dangerous Goods Regulations on request; they can also be downloaded from the ICAO and IATA websites. Furthermore the German Aviation Authority provides information about dangerous goods which must not be transported in luggage.

8. Termination of the air carriage contract

8.1. Unless arranged to the contrary in clauses 8.2 and 8.4, the statutory regulations shall apply to termination and rescission of the air carriage contract.

8.2. The Customer may terminate the air carriage contract at any time up to the time of the agreed departure. In this case JetApp is entitled to demand the agreed remuneration; JetApp must, however, allow set-off of what JetApp saves in expenses as a result of termination of the air carriage contract, or gains through other use of the service acquired under the air carriage contract, or maliciously refrains from gaining. The parties agree a lump sum for this as follows depending on the time of termination:

Termination up to 120 hours before departure

10% of the flight price, plus fees and taxes already incurred

Termination 120 to 72 hours before departure:

25% of the flight price plus fees and taxes already incurred

Termination 72 to 48 hours before departure:

50% of the flight price plus fees and taxes already incurred

Termination 48 to 24 hours before departure:

75% of the flight price plus fees and taxes already incurred

Termination less than 24 hours before departure:

100% of the flight price plus fees and taxes already incurred


In every case, fees and taxes that are not incurred due to termination shall be refunded. In each individual case JetApp may prove that a lesser amount is to be deducted from the flight price and the Customer may prove in each individual case that a greater amount is to be deducted from the flight price, or JetApp is not due any remuneration.

8.3. The arrangements in clause 8.2 shall not affect the right of either party to termination for good cause.

8.4. Terminations and rescissions must as a minimum be effected in text form.

9. JetApp’s liability

9.1. JetApp is liable for air carriage of passengers and their luggage according to the Montreal Convention of 28 May 1999, implemented in the European Community by Regulation (EC) no. 889/2002 amending Regulation (EC) no. 2027/97 and by national legal provisions of Member States. Further details regarding this liability can be found in the “Information” appendix to the TCC.

9.2. If JetApp is not liable according to the Montreal Convention of 28 May 1999 or its implementation in the national legal provisions of Member States, irrespective of the legal grounds JetApp is liable for damages and for compensation for wasted expenditure only according to the regulations in this clause 9.2, as follows:

9.2.1. JetApp will be fully liable in the event of intent and gross negligence by JetApp’s executive bodies, legal representatives, employees or other vicarious agents and in the event of injury to life, limb or health and according to the provisions of the German Product Liability Act.

9.2.2. In the event of slight negligence, JetApp’s liability is limited to damages whose occurrence is to be typically expected and to breach of material contractual obligations (cardinal obligations) whose fulfillment facilitates due performance of the contract and on whose observance the other party must routinely rely.

9.2.3. JetApp shall accept no liability for the delay or cancellation of flights if such delays or cancellations were not due at least to gross negligence on the part of JetApp and if all persons acting on behalf of JetApp took every reasonable measure to avoid such damage, or were unable to take such measures. This exclusion of liability applies particularly to instances of force majeure, prevention of flights by government authorities or other third parties, strikes, lockouts, war, and warlike events. JetApp also accepts no liability for the actions of other carriers and ground handling companies or their vicarious agents, nor does it accept liability for property passengers leave behind on the aircraft. Liability for loss of life, or damage to body and health, is governed by legal regulations. The exclusion or limitation of JetApp liability applies analogously to all implementing agents, employees, and other persons.

9.2.4. The Customer accepts unlimited liability for damage to the plane or the aircraft interior, even without proof of fault of the passenger who caused the damage. The same applies to additional aircrew employed by the Customer. The Customer’s liability applies regardless of whether a liability agreement has been concluded between the Customer and the passenger or aircrew.

9.2.5. There is no obligation to perform the carriage service if the transport or parts of the transport cannot be carried out in accordance with legal and/or transport regulations, or if force majeure or other safety concerns (e.g. weather conditions, terrorism, etc.) do not allow transport to take place. If this means that only some parts of a transport contract cannot be performed, only the costs for the actual transport will be charged.

9.2.6. JetApp reserves the right, particularly in the event of force majeure, to carry out the transport with a different aircraft type than that agreed upon. In this case, JetApp will only use aircraft types that comply with the same safety standard and are of the same quality.

9.2.7. If JetApp is not able to fulfil its contractual obligation because of a failure of the aircraft due to technical or operational reasons, or in the event of force majeure (particularly due to prevailing weather conditions at the destination or along the flight path) after the commencement of the flight, then the Customer is liable for a fee payable according to the ratio between the number of calculated flight hours contained in the original offer and the actual hours flown.

9.2.8. If due to force majeure (particularly due to the prevailing weather conditions at the destination or along the flight path), a landing at the destination airport is not possible and a diversion landing is required, JetApp does not assume the cost of transporting passengers to the originally agreed upon destination nor does it assume the additional costs incurred as a result of the diversion landing. In this case, the Customer is liable for a fee payable according to the ratio between the number of calculated flight hours contained in the original offer and the actual hours flown.

9.2.9. If due to force majeure (particularly due to the prevailing weather conditions at the destination or along the flight path), a landing at the destination airport is not possible and a return flight to the departure airport is either requested by the Customer or is unavoidable due to the circumstances, then the Customer is liable for a fee payable according to the ratio between the number of calculated flight hours contained in the original offer and the actual hours flown. In this case, flight hours consist of the total distance travelled – i.e. for the outward and return journeys.

9.2.10. If due to force majeure (particularly due to the prevailing weather conditions at the destination or along the flight path), a landing at the destination airport is not possible and an intermediate landing is required, then the Customer is obligated to assume all the additional costs incurred as a result of the intermediate landing.

10. Applicable law

These Terms and Conditions are subject to the law of the Federal Republic of Germany with the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG). If the Customer is a consumer, has made the booking as a consumer (see clause 1.1) and, at the time of booking, was habitually resident in another country, application of that country’s mandatory legal provisions shall not be affected by the choice of law in sentence one.

11. Jurisdiction

If the Customer is a businessman and, at the time of registering, the Customer’s registered office was in Germany, the sole jurisdiction shall be that of JetApp’s registered office in Stuttgart. The applicable legal provisions shall otherwise apply to local and international jurisdiction.

12. Consumer dispute resolution

12.1. The European Commission provides a platform for online dispute resolution (ODR), which can be found at the following link: http://ec.europa.eu/consumers/odr/.

12.2. JetApp is legally obliged to draw the Customer’s attention to JetApp’s e-mail address. This is booking@jetapp.com.

12.3. JetApp has not affiliated itself with any arbitration board organized under private law and takes part with binding effect in the dispute resolution proceedings by the official “Schlichtungsstelle Luftverkehr beim Bundesamt für Justiz, Adenauerallee 99-103, 5311 Bonn,
https://www.bundesjustizamt.de/DE/Themen/Buergerdienste/Luftverkehr/Schlichtungsstelle_node.html
https://www.bundesjustizamt.de/DE/Themen/Buergerdienste/Luftverkehr/Service/Formulare/Formulare_node.html
.

“Information” appendix to the TCC

Airline’s liability for passengers and their luggage

This information summarizes the rules regarding liability to be applied by Community airlines according to provisions of Community law and the Montreal Convention.

Compensation in the event of death or physical injury

There are no maximum amounts for liability in the event of passengers’ death or physical injury. The airline cannot object to compensation claims for damages up to a value of SDR 113,110 (rounded amount in national currency). The airline can deflect claims exceeding this amount by proving that it acted neither negligently nor culpably.

Advance payments

If a passenger is killed or injured, the airline must make an advance payment within 15 days of determination of the person entitled to compensation, in order to cover immediate financial needs. In the event of death the advance payment is not less than SDR 18,096 (rounded amount in national currency).

Delays to carriage of passengers

The airline will be liable for compensation as a result of delays to carriage of passengers, unless it took all reasonable measures to avoid damage, or it was impossible to take these measures. Liability for compensation for delays in carriage of passengers is limited to SDR 4,694 (rounded amount in national currency).

Delays to carriage of luggage

The airline will be liable for compensation as a result of delays to carriage of luggage, unless it took all reasonable measures to avoid damage, or it was impossible to take these measures. Liability for compensation for delays in carriage of luggage is limited to SDR 1,131 (rounded amount in national currency).

Destruction of, loss of or damage to luggage

The airline is liable for the destruction, loss of or damage to luggage up to a value of SDR 1,131 (rounded amount in national currency). Unless the luggage was already defective, liability for checked-in luggage exists regardless of culpability. The airline is only liable for culpable behavior in the case of hand luggage.

Increased liability limits for luggage

An increased liability limit applies if the passenger makes a special declaration, at the latest at check-in, and pays a supplement.

Complaints about luggage

The passenger must notify the airline in writing as soon as possible in the event of damage to, delay to, loss or destruction of luggage. In the event of damage to checked-in luggage, the passenger must notify the airline in writing within seven days of it being available to him, and within 21 days of it being available to him for delayed luggage.

Liability of the Contractual Air Carrier and the Executing Air Carrier

If the Executing Air Carrier is not identical to the Contractual Air Carrier, the passenger can direct his notification or compensation claims to each of the two carriers. If the flight ticket shows the name or code of an airline, this is the airline concluding the contract.

Periods for filing action

Legal action for compensation must be filed within two years, commencing on the date of the aircraft’s arrival or the date on which the aircraft should have arrived.

Basis of this information

These provisions are based on the Montreal Convention of 28 May 1999, implemented in the European Community by Regulation (EC) no. 2027/97 amending Regulation (EC) no. 889/2002 and by national legal provisions of Member States.

Data protection

This data protection declaration explains to you the type, scope and purpose of the processing of personal data (hereinafter referred to as "data") within our online offer and the associated websites, functions and contents as well as external online presences, e.g. our social media profile (hereinafter jointly referred to as "online offer"). With regard to the terms used, such as "processing" or "person responsible", we refer to the definitions in Art. 4 of the Basic Data Protection Ordinance (DSGVO).

Person in charge

JetApp GmbH
Marktplatz 5
70173 Stuttgart

Phone: +49 (0) 711 650002
Fax-Nr.: +49 (0) 711 6201948
E-Mail: booking@jetapp.com

CEO: Philipp Schlüren

Legal notice: https://www.jetapp.uk/legal-matters#tab4

Contact Data Protection Officer: ps@aero.de

Types of data processed:

  • inventory data (e.g., names, addresses)
  • Contact details (e.g., e-mail, telephone numbers)
  • content data (e.g., text entries, photographs, videos)
  • Usage data (e.g., visited websites, interest in content, access times)
  • meta/communication data (e.g., device information, IP addresses)

Categories of persons concerned

Visitors and users of the online offer (hereinafter referred to as "users").

Purpose of processing

  • provision of the online offer, its functions and contents)
  • Response to contact requests and communication with users
  • Security measures
  • reach measurement/marketing

Terms used

"Personal data" means any information relating to an identified or identifiable natural person (hereinafter referred to as "data subject"); an identifiable natural person is one who can be identified, directly or indirectly, in particular by assignment to an identifier such as a name, an identification number, location data, an online identifier (e.g. cookie) or to one or more special features that express the physical, physiological, genetic, psychological, economic, cultural or social identity of that natural person.

"Processing" means any operation or series of operations carried out with or without the aid of automated procedures in connection with personal data. The term goes a long way and covers practically every handling of data.

"Pseudonymisation" means the processing of personal data in such a way that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that this additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.

"Profiling" means any automated processing of personal data consisting in the use of such personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects relating to the work performance, economic situation, health, personal preferences, interests, reliability, behaviour, location or relocation of that natural person.

Responsible" means the natural or legal person, authority, institution or other body that alone or together with others decides on the purposes and means of processing personal data.

"processor" means a natural or legal person, authority, institution or other body processing personal data on behalf of the controller.

Applicable legal bases

In accordance with Art. 13 DSGVO, we inform you of the legal basis of our data processing. If the legal basis is not mentioned in the data protection declaration, the following applies: The legal basis for obtaining consents is Art. 6 para. 1 lit. a and Art. 7 DSGVO, the legal basis for processing for the performance of our services and performance of contractual measures as well as for answering inquiries is Art. 6 para. 1 lit. b DSGVO, the legal basis for processing to fulfil our legal obligations is Art. 6 para. 1 lit. c DSGVO, and the legal basis for processing to protect our legitimate interests is Art. 6 para. 1 lit. f DSGVO. In the event that the vital interests of the data subject or another natural person require the processing of personal data, Article 6(1)(d) DSGVO serves as the legal basis.

Safety measures

We shall take appropriate technical and organisational measures to ensure a level of protection appropriate to the risk, taking into account the state of the art, implementation costs and the nature, scope, circumstances and purposes of the processing and the different likelihood and severity of the risk to the rights and freedoms of natural persons, in accordance with Article 32 DSGVO.

Such measures shall in particular include ensuring the confidentiality, integrity and availability of data by controlling physical access to the data, as well as the access, input, transmission, security of availability and its separation. Furthermore, we have established procedures to ensure the exercise of rights of data subjects, deletion of data and reaction to endangerment of data. Furthermore, we already consider the protection of personal data during the development or selection of hardware, software and procedures, in accordance with the principle of data protection through technology design and data protection-friendly presettings (Art. 25 DSGVO).

Cooperation with contract processors and third parties

If we disclose data to other persons and companies (contract processors or third parties) within the scope of our processing, transmit it to them or otherwise grant them access to the data, this shall only take place on the basis of a legal permission (e.g. if a transmission of the data to third parties, such as payment service providers, in accordance with Art. 6 Para. 1 lit. b DSGVO for contract fulfilment is necessary), if you have consented, if a legal obligation provides for this or on the basis of our legitimate interests (e.g. when using agents, web hosts, etc.).

If we commission third parties with the processing of data on the basis of a so-called "order processing contract", this is done on the basis of Art. 28 DSGVO.

Transmissions to third countries

If we process data in a third country (i.e. outside the European Union (EU) or the European Economic Area (EEA)) or if this occurs in the context of the use of third-party services or disclosure or transfer of data to third parties, this only takes place if it occurs for the fulfilment of our (pre)contractual obligations, on the basis of your consent, on the basis of a legal obligation or on the basis of our legitimate interests. Subject to legal or contractual permissions, we process or leave the data in a third country only if the special requirements of Art. 44 ff. Process DSGVO. This means, for example, processing is carried out on the basis of special guarantees, such as the officially recognised determination of a data protection level corresponding to the EU (e.g. for the USA by the "Privacy Shield") or compliance with officially recognised special contractual obligations (so-called "standard contractual clauses").

rights of affected persons

You have the right to request confirmation as to whether the data concerned are being processed and to request information about these data as well as further information and a copy of the data in accordance with Art. 15 DSGVO.

They have correspondingly. In accordance with Article 16 of the DSBER, you have the right to request the completion of data concerning you or the correction of inaccurate data concerning you.

In accordance with Art. 17 DSGVO, you have the right to demand that the data concerned be deleted immediately or, alternatively, to demand a restriction on the processing of the data in accordance with Art. 18 DSGVO.

You have the right to request that the data concerning you that you have provided to us be received in accordance with Art. 20 DSGVO and to request its transmission to other persons responsible.

You also have the right to file a complaint with the competent supervisory authority pursuant to Art. 77 DSGVO.

right of revocation

You have the right to revoke consents granted in accordance with Art. 7 para. 3 DSGVO with effect for the future.

right to object

You may at any time object to the future processing of the data concerning you in accordance with Art. 21 DSGVO. The objection may be lodged in particular against processing for direct marketing purposes.

cookies and right of objection for direct mail

"Cookies" are small files that are stored on users' computers. Different data can be stored within the cookies. A cookie is primarily used to store information about a user (or the device on which the cookie is stored) during or after his or her visit to an online offer. Temporary cookies, or "session cookies" or "transient cookies", are cookies that are deleted after a user leaves an online offer and closes his browser. In such a cookie, for example, the content of a shopping basket in an online shop or a login status can be stored. Cookies are referred to as "permanent" or "persistent" and remain stored even after the browser is closed. For example, the login status can be saved when users visit it after several days. Likewise, the interests of users used for range measurement or marketing purposes may be stored in such a cookie. Third-party cookies" are cookies that are offered by providers other than the person responsible for operating the online offer (otherwise, if they are only its cookies, they are referred to as "first-party cookies").

We may use temporary and permanent cookies and clarify this within the framework of our data protection declaration.

If users do not want cookies to be stored on their computer, they are asked to deactivate the corresponding option in the system settings of their browser. Stored cookies can be deleted in the system settings of the browser. The exclusion of cookies can lead to functional restrictions of this online offer.

A general objection to the use of cookies used for online marketing purposes can be declared for a large number of services, especially in the case of tracking, via the US site http://www.aboutads.info/choices/ or the EU site http://www.youronlinechoices.com/. Furthermore, the storage of cookies can be achieved by deactivating them in the browser settings. Please note that in this case not all functions of this online offer can be used.

Data deletion

The data processed by us will be deleted or their processing restricted in accordance with Articles 17 and 18 DSGVO. Unless expressly stated in this data protection declaration, the data stored by us will be deleted as soon as it is no longer required for its intended purpose and the deletion does not conflict with any statutory storage obligations. If the data are not deleted because they are necessary for other and legally permissible purposes, their processing is restricted. This means that the data is blocked and not processed for other purposes. This applies, for example, to data that must be retained for commercial or tax reasons.

According to legal requirements in Germany, the storage is carried out in particular for 10 years in accordance with §§ 147 para. 1 AO, 257 para. 1 no. 1 and 4, para. 4 HGB (books, records, management reports, accounting documents, trading books, documents relevant for taxation, etc.) and 6 years in accordance with § 257 para. 1 no. 2 and 3, para. 4 HGB (commercial letters).

In accordance with legal requirements in Austria, storage is carried out in particular for 7 years in accordance with § 132 (1) BAO (accounting documents, receipts/invoices, accounts, receipts, business papers, statement of income and expenses, etc.), for 22 years in connection with real estate and for 10 years for documents in connection with electronically provided services, telecommunications, radio and television services which are provided to non-entrepreneurs in EU member states and for which the Mini-One-Stop-Shop (MOSS) is used.

Business processing

Additionally we process

  • Contract data (for example, contract object, term, customer category).
  • payment data (e.g., bank details, payment history)

from our customers, prospects and business partners for the purpose of providing contractual services, service and customer care, marketing, advertising and market research.

Order processing in the online shop and customer account

We process our customers' data during the ordering process in our online shop to enable them to select and order the selected products and services, as well as their payment and delivery or execution.

The processed data includes inventory data, communication data, contract data, payment data and the persons affected by the processing include our customers, interested parties and other business partners. The processing takes place for the purpose of providing contractual services in the context of operating an online shop, billing, delivery and customer services. We use session cookies for storing the contents of the shopping cart and permanent cookies for storing the login status.

Processing is carried out on the basis of Art. 6 Para. 1 lit. b (execution of order processes) and c (legally required archiving) DSGVO. The information marked as necessary is required to establish and fulfil the contract. We disclose the data to third parties only within the framework of delivery, payment or within the framework of legal permits and obligations to legal advisors and authorities. The data will only be processed in third countries if this is necessary for the fulfilment of the contract (e.g. at the customer's request upon delivery or payment).

Users can optionally create a user account, in particular by viewing their orders. During the registration process, the required information will be communicated to the users. The user accounts are not public and cannot be indexed by search engines. If users have terminated their user account, their data will be deleted with regard to the user account, subject to its storage is necessary for commercial or tax reasons according to Art. 6 Para. 1 lit. c DSGVO. Data in the customer account remain up to its deletion with subsequent archiving in the case of a legal obligation. It is up to the users to save their data before the end of the contract if they have given notice of termination.

When registering, re-registering and using our online services, we store the IP address and the time of the respective user action. The data is stored on the basis of our legitimate interests as well as the user's protection against misuse and other unauthorized use. A passing on of this data to third parties does not take place in principle, unless it is necessary for the pursuit of our claims or there is a legal obligation according to Art. 6 Abs. 1 lit. c DSGVO.

The deletion takes place after the expiry of statutory warranty and comparable obligations, the necessity of data storage is reviewed every three years; in the case of statutory archiving obligations, the deletion takes place after their expiry (end of commercial law (6 years) and tax law (10 years) storage obligation).

Contractual performance

We process the data of our contractual partners and interested parties as well as other clients, customers, clients, clients or contractual partners (uniformly referred to as "contractual partners") in accordance with Art. 6 para. 1 lit. b. DSGVO to provide our contractual or pre-contractual services to them. The data processed here, the type, scope and purpose and the necessity of their processing, are determined by the underlying contractual relationship.

The processed data includes the master data of our contractual partners (e.g., names and addresses), contact data (e.g. e-mail addresses and telephone numbers) as well as contract data (e.g., services used, contract contents, contractual communication, names of contact persons) and payment data (e.g., bank details, payment history).

We do not process special categories of personal data, unless these are part of a commissioned or contractual processing.

We process data that is necessary to justify and fulfil the contractual services and point out the necessity of their disclosure, if this is not evident for the contractual partners. Disclosure to external persons or companies is only made if it is required within the framework of a contract. When processing the data provided to us within the scope of an order, we act in accordance with the instructions of the customer and the legal requirements.

When using our online services, we may store the IP address and the time of the respective user action. This data is stored on the basis of our legitimate interests as well as the users' interests in the protection against misuse and other unauthorized use. As a matter of principle, this data will not be passed on to third parties, unless it is necessary to pursue our claims pursuant to Art. 6 para. 1 lit. f. DSGVO is required or there is a legal obligation in accordance with Art. 6 para. 1 lit. c. DSGVO.

The data will be deleted if the data is no longer required for the fulfilment of contractual or statutory duties of care or for the handling of any warranty or comparable obligations, whereby the necessity of storing the data is checked every three years; in all other respects, the statutory storage obligations apply.

External Payment Service Providers

We use external payment service providers through whose platforms the users and we can make payment transactions (e.g., each with a link to the privacy policy, Paypal, Klarna, Skrill, Giropay, Visa, Mastercard, American Express.

Within the framework of the fulfilment of contracts, we suspend the payment service providers on the basis of Art. 6 para. 1 lit. b. DSGVO. Furthermore, we employ external payment service providers on the basis of our legitimate interests pursuant to Art. 6 para. 1 lit. f. DSGVO to provide our users with effective and secure payment options.

The data processed by the payment service providers includes inventory data such as name and address, bank data such as account numbers or credit card numbers, passwords, TANs and checksums as well as contract, totals and recipient information. This information is required to execute the transactions. However, the data entered will only be processed and stored by the payment service providers. This means that we do not receive any account or credit card-related information, but only information with confirmation or negative information about the payment. Under certain circumstances, the payment service providers transmit the data to credit agencies. The purpose of this transmission is to verify identity and creditworthiness. For this we refer to the general terms and conditions and data protection information of the payment service providers.

For payment transactions, the terms and conditions and the data protection information of the respective payment service providers, which can be accessed within the respective websites or transaction applications, apply. We refer to these also for the purpose of further information and assertion of rights of revocation, information and other interested parties.

Administration, Financial Accounting, Office Organization, Contact Management

We process data within the framework of administrative tasks as well as the organisation of our company, financial accounting and compliance with legal obligations, e.g. archiving. We process the same data that we process in the course of providing our contractual services. The processing bases are Art. 6 para. 1 lit. c. DSGVO, Art. 6 para. 1 lit. f. DSGVO. Customers, prospects, business partners and website visitors are affected by the processing. The purpose and our interest in the processing lies in the administration, financial accounting, office organization, archiving of data, thus tasks which serve the maintenance of our business activities, perception of our tasks and provision of our services. The deletion of the data with regard to contractual services and contractual communication corresponds to the information provided in these processing activities.

We disclose or transmit data to the tax authorities, consultants, such as tax consultants or auditors, as well as other fee offices and payment service providers.

Furthermore, we store information on suppliers, event organisers and other business partners on the basis of our business interests, e.g. for the purpose of making contact at a later date. We store this data, which is mainly company-related, permanently.

Business analyses and market research

In order to operate our business economically, to be able to recognize market tendencies, wishes of the contracting parties and users, we analyze the data available to us to business processes, contracts, inquiries, etc.. We process inventory data, communication data, contract data, payment data, usage data, metadata on the basis of Art. 6 para. 1 lit. f. DSGVO, whereby the persons concerned include contractual partners, interested parties, customers, visitors and users of our online offer.

The analyses are carried out for the purpose of economic evaluations, marketing and market research. We can take into account the profiles of registered users with information, e.g. on the services they have used. The analyses serve us to increase the user-friendliness, the optimization of our offer and the economic efficiency. The analyses serve us alone and are not disclosed externally, unless they are anonymous analyses with aggregated values.

If these analyses or profiles are personal, they will be deleted or made anonymous upon termination of the user, otherwise after two years from the conclusion of the contract. For the rest, macroeconomic analyses and general trend determinations are prepared anonymously wherever possible.

Data protection information in the application procedure

We process the applicant data only for the purpose and in the context of the application procedure in accordance with the legal requirements. The processing of the applicant data takes place in order to fulfil our (pre)contractual obligations in the context of the application procedure within the meaning of Art. 6 para. 1 lit. b. DSGVO Art. 6 para. 1 lit. f. DSGVO if data processing becomes necessary for us, e.g. within the framework of legal procedures (in Germany § 26 BDSG additionally applies).

The application procedure requires that applicants provide us with their data. If we offer an online form, the necessary applicant data are marked otherwise result from the job descriptions and generally include personal data, postal and contact addresses and the documents belonging to the application, such as cover letter, curriculum vitae and certificates. In addition, applicants may voluntarily provide us with additional information.

By submitting the application to us, applicants agree to the processing of their data for the purposes of the application procedure in accordance with the type and scope set out in this data protection declaration.

Insofar as special categories of personal data within the meaning of Art. 9 para. 1 DSGVO are voluntarily communicated within the scope of the application procedure, they are additionally processed in accordance with Art. 9 para. 2 letter b DSGVO (e.g. health data, e.g. severely disabled status or ethnic origin). If special categories of personal data within the meaning of Art. 9 para. 1 DSGVO are requested from applicants during the application procedure, they are additionally processed in accordance with Art. 9 para. 2 lit. a DSGVO (e.g. health data, if these are required for the exercise of the profession).

If made available, applicants can send us their applications via an online form on our website. The data is encrypted and transmitted to us according to the state of the art.
Applicants can also send us their applications by e-mail. Please note, however, that e-mails are generally not sent in encrypted form and that the applicants themselves must ensure that they are encrypted. We cannot therefore accept any responsibility for the transmission of the application between the sender and receipt on our server and therefore recommend that you use an online form or the postal dispatch. Instead of using the online application form and e-mail, applicants can still send us their application by post.

If the application is successful, the data provided by the applicants can be further processed by us for the purpose of employment. Otherwise, if the application for a job offer is not successful, the applicants' data will be deleted. Applicants' data will also be deleted if an application is withdrawn, which the applicants are entitled to do at any time.

The deletion takes place after a period of six months, subject to a justified revocation by the applicant, so that we can answer any follow-up questions to the application and meet our obligations under the Equal Treatment Act. Invoices for any reimbursement of travel expenses are archived in accordance with tax regulations.

We recommend that you send your application documents in confidence. Our public key is:

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Registration Function

Users can create a user account. Within the scope of registration, the required mandatory data are communicated to the users and processed on the basis of Art. 6 para. 1 letter b DSGVO for the purpose of providing the user account. The processed data includes in particular the login information (name, password and an e-mail address). The data entered during registration will be used for the purpose of using the user account and its purpose.

Users may be notified by e-mail of information relevant to their user account, such as technical changes. If users have cancelled their user account, their data will be deleted with regard to the user account, subject to a statutory retention obligation. It is up to the users to save their data before the end of the contract if they have given notice of termination. We are entitled to irretrievably delete all user data stored during the term of the contract.

As part of the use of our registration and login functions as well as the use of the user account, we store the IP address and the time of the respective user action. The data is stored on the basis of our legitimate interests as well as the user's protection against misuse and other unauthorized use. A passing on of this data to third parties does not take place in principle, unless it is necessary to pursue our claims or there is a legal obligation in accordance with Art. 6 para. 1 lit. c DSGVO. The IP addresses are anonymized or deleted after 7 days at the latest.

Contact recording

When contacting us (e.g. via contact form, e-mail, telephone or social media), the user's details are processed for processing the contact enquiry and its processing in accordance with Art. 6 para. 1 lit. b) DSGVO. User information can be stored in a customer relationship management system ("CRM system") or comparable request organization.

Wir löschen die Anfragen, wenn sie nicht mehr benötigt werden. Wir überprüfen diese Anforderung alle zwei Jahre; es gelten auch die gesetzlichen Archivierungspflichten.

Hosting und E-Mailing

The hosting services we use serve to provide the following services: Infrastructure and platform services, computing capacity, storage space and database services, e-mail delivery, security services and technical maintenance services that we use for the purpose of operating this online offer.

We or our hosting provider process inventory data, contact data, content data, contract data, usage data, meta- and communication data of customers, interested parties and visitors of this online offer on the basis of our legitimate interests in an efficient and secure provision of this online offer according to Art. 6 Para. 1 lit. f DSGVO in conjunction with. Art. 28 DSGVO (conclusion of order processing contract).

Collection of access data and log files

We, or our hosting provider, collect the following data on the basis of our legitimate interests within the meaning of Art. 6 para. 1 lit. f. DSGVO data on each access to the server on which this service is located (so-called server log files). Access data includes the name of the accessed website, file, date and time of access, transferred data volume, notification of successful access, browser type and version, the user's operating system, referrer URL (the previously visited page), IP address and the requesting provider.

Log file information is stored for a maximum of 7 days for security reasons (e.g. to investigate misuse or fraud) and then deleted. Data whose further storage is required for evidentiary purposes are excluded from deletion until the respective incident has been finally clarified.

Google Tag Manager

Google Tag Manager is a solution with which we can manage so-called website tags via an interface (and thus integrate Google Analytics and other Google marketing services into our online offering, for example). The Tag Manager itself (which implements the tags) does not process any personal data of the users. With regard to the processing of users' personal data, reference is made to the following information on the Google services. usage guidelines: https://www.google.com/intl/de/tagmanager/use-policy.html.

Google Analytics

On the basis of our legitimate interests (i.e. interest in the analysis, optimisation and economic operation of our online offer within the meaning of Art. 6 para. 1 lit. f. DSGVO) Google Analytics, a web analysis service of Google LLC ("Google"). Google uses cookies. The information generated by the cookie about the use of the online offer by users is generally transferred to a Google server in the USA and stored there.

Google is certified under the Privacy Shield Agreement and thus offers a guarantee to comply with European data protection law (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).

Google will use this information on our behalf to evaluate the use of our online offer by users, to compile reports on the activities within this online offer and to provide us with further services associated with the use of this online offer and the use of the Internet. Pseudonymous user profiles can be created from the processed data.

We use Google Analytics only with IP anonymization enabled. This means that Google will reduce the IP address of users within Member States of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.

The IP address transmitted by the user's browser is not merged with other Google data. Users can prevent the storage of cookies by setting their browser software accordingly; users can also prevent Google from collecting the data generated by the cookie and relating to their use of the online offer and the processing of this data by Google by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=en.

Further information on data use by Google, possible settings and objections can be found in Google's data protection declaration (https://policies.google.com/technologies/ads) and in the settings for the display of advertisements by Google (https://adssettings.google.com/authenticated).

Users' personal data will be deleted or made anonymous after 14 months.

Google Universal Analytics

We use Google Analytics in the design as "Universal Analytics". "Universal Analytics" refers to a process by Google Analytics in which the user analysis is based on a pseudonymous user ID and a pseudonymous profile of the user with information from the use of various devices is created (so-called "cross-device tracking").

Target grouping with Google Analytics

We use Google Analytics to display the ads placed by Google and its partners within advertising services only to users who have also shown an interest in our online offer or who have certain characteristics (e.g. interests in certain topics or products that are determined by the web pages visited) that we transmit to Google (so-called "remarketing" or "Google Analytics audiences"). With the help of remarketing audiences we would also like to ensure that our ads correspond to the potential interest of the users.

Google AdWords and conversion measurement

Based on our legitimate interests (i.e. interest in the analysis, optimization and economic operation of our online offer within the meaning of Art. 6 para. 1 letter f. DSGVO) the services of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, ("Google").

Google is certified under the Privacy Shield Agreement and thus offers a guarantee to comply with European data protection law (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).

We use the online marketing process Google "AdWords" to place ads in the Google Advertising Network (e.g., in search results, in videos, on websites, etc.) so that they are displayed to users who have a presumed interest in the ads. This allows us to display ads for and within our online offer more specifically in order to present users only ads that potentially correspond to their interests. For example, if a user is shown ads for products in which he is interested in other online offers, this is referred to as "remarketing". For these purposes, when our and other websites on which the Google Advertising Network is active are accessed, Google directly executes a code from Google and (re)marketing tags (invisible graphics or code, also known as "web beacons") are integrated into the website. With their help, an individual cookie, i.e. a small file, is stored on the user's device (comparable technologies can also be used instead of cookies). In this file it is noted which websites the user visits, which contents he is interested in and which offers the user has clicked on, technical information on the browser and operating system, referring websites, visiting time and further information on the use of the online offer.

We also receive an individual "conversion cookie". The information collected with the help of cookies is used by Google to generate conversion statistics for us. However, we only see the total number of anonymous users who clicked on our ad and were redirected to a page with a conversion tracking tag. However, we do not receive any information that personally identifies users.

User data is processed pseudonymously within the Google advertising network. This means that Google does not store and process, for example, the names or e-mail addresses of users, but processes the relevant data cookie-related within pseudonymous user profiles. This means from Google's point of view, the ads are not managed and displayed for a specifically identified person, but for the cookie holder, regardless of who this cookie holder is. This does not apply if a user has expressly permitted Google to process the data without this pseudonymisation. The information collected about the users is transmitted to Google and stored on Google's servers in the USA.

Further information on data use by Google, possible settings and objections can be found in Google's data protection declaration (https://policies.google.com/technologies/ads) and in the settings for the display of advertisements by Google (https://adssettings.google.com/authenticated).

Google Doubleclick

On the basis of our legitimate interests (i.e. interest in the analysis, optimisation and economic operation of our online offer within the meaning of Art. 6 para. 1 lit. f. DSGVO) the services of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, ("Google").

Google is certified under the Privacy Shield Agreement and thus offers a guarantee to comply with European data protection law (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).

We use the online marketing procedure Google "Doubleclick" to place ads in the Google advertising network (e.g., in search results, in videos, on websites, etc.). Double Click is characterized by displaying ads in real time based on users' suspected interests. This allows us to display ads for and within our online offer more specifically in order to present users only ads that potentially correspond to their interests. For example, if a user is shown ads for products in which he is interested in other online offers, this is referred to as "remarketing". For these purposes, when our and other websites on which the Google Advertising Network is active are accessed, Google directly executes a code from Google and (re)marketing tags (invisible graphics or code, also known as "web beacons") are integrated into the website. With their help, an individual cookie, i.e. a small file, is stored on the user's device (comparable technologies can also be used instead of cookies). In this file it is noted which websites the user visits, which contents he is interested in and which offers the user has clicked on, technical information on the browser and operating system, referring websites, visiting time and further information on the use of the online offer.

The IP address of the users is also recorded, whereby it is reduced within member states of the European Union or in other signatory states to the Agreement on the European Economic Area and only in exceptional cases completely transferred to a Google server in the USA and shortened there. The above information may also be linked by Google to such information from other sources. If the user subsequently visits other websites, ads tailored to his presumed interests can be displayed to him on the basis of his user profile.

User data is processed pseudonymously within the Google advertising network. This means that Google does not store and process, for example, the names or e-mail addresses of users, but processes the relevant data cookie-related within pseudonymous user profiles. This means from Google's point of view, the ads are not managed and displayed for a specifically identified person, but for the cookie holder, regardless of who this cookie holder is. This does not apply if a user has expressly permitted Google to process the data without this pseudonymisation. The information collected by Google marketing services about users is transmitted to Google and stored on Google's servers in the USA.

Further information on data use by Google, possible settings and objections can be found in Google's data protection declaration (https://policies.google.com/technologies/ads) and in the settings for the display of advertisements by Google (https://adssettings.google.com/authenticated).

Facebook pixels, custom audiences and Facebook conversion

Due to our legitimate interests in the analysis, optimisation and economic operation of our online offer and for these purposes the so-called "Facebook pixel" of the social network Facebook, which is operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA, or, if you are based in the EU, Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"), is used within our online offer.

Facebook is certified under the Privacy Shield Agreement and thus offers a guarantee to comply with European data protection law (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active).

With the help of the Facebook pixel, Facebook is able to determine the visitors of our online offer as a target group for the presentation of ads (so-called "Facebook ads"). Accordingly, we use the Facebook pixel to display the Facebook ads we post only to Facebook users who have also shown an interest in our online offering or who have certain features (e.g. interests in certain topics or products that are determined by the websites visited) that we transmit to Facebook (so-called "custom audiences"). We also want to use the Facebook pixel to ensure that our Facebook ads meet the potential interest of users and are not a nuisance. The Facebook pixel also helps us understand the effectiveness of Facebook ads for statistical and market research purposes by showing whether users have been redirected to our website after clicking on a Facebook ad (so-called "conversion").

Facebook processes the data in accordance with Facebook's Data Usage Policy. Accordingly, general information about the display of Facebook ads can be found in the data usage policy of Facebook: https://www.facebook.com/policy.php. For specific information and details about the Facebook Pixel and how it works, visit the Facebook Help section: https://www.facebook.com/business/help/651294705016616.

You can object to the collection by the Facebook pixel and use of your data to display Facebook ads. To set what types of ads you see within Facebook, you can visit the page set up by Facebook and follow the instructions for use-based advertising settings: https://www.facebook.com/settings?tab=ads. The settings are platform-independent, i.e. they are applied to all devices, such as desktop computers or mobile devices.

You can also use cookies to measure reach and for advertising purposes via the deactivation page of the network advertising initiative (http://optout.networkadvertising.org/) and additionally the US website (http://www.aboutads.info/choices) or the European website (http://www.youronlinechoices.com/uk/your-ad-choices/).

Online presence in social media

We maintain online presences within social networks and platforms to communicate with active customers, prospects and users and to inform them about our services. When accessing the respective networks and platforms, the terms and conditions and the data processing guidelines of their respective operators apply.

Unless otherwise stated in our privacy policy, we process the data of users who communicate with us within social networks and platforms, e.g. write articles on our websites or send us messages.

Integration of services and third-party content

Within our online offer, we make no representations or warranties of any kind based on our legitimate interests (i.e. interest in the analysis, optimisation and economic operation of our online offer within the meaning of Art. 6 para. 1 lit. f. DSGVO) content or service offerings of third parties to incorporate their content and services, such as videos or fonts (hereinafter uniformly referred to as "content").

This always requires that the third party providers of this content perceive the IP address of the users, since without the IP address they could not send the content to their browser. The IP address is therefore required for the display of this content. We make every effort to use only those contents whose respective providers use the IP address only for the delivery of the contents. Third-party providers may also use so-called pixel tags (invisible graphics, also known as "web beacons") for statistical or marketing purposes. Pixel tags" can be used to evaluate information such as visitor traffic on the pages of this website. The pseudonymous information may also be stored in cookies on the user's device and may include technical information about the browser and operating system, referring websites, visiting time and other information about the use of our online offer, as well as be linked to such information from other sources.

Youtube

We integrate the videos of the platform "YouTube" of the provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Privacy Policy: : https://www.google.com/policies/privacy/, Opt-Out: https://adssettings.google.com/authenticated.

Google Fonts

We integrate the fonts ("Google Fonts") of the provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Data protection declaration: https://www.google.com/policies/privacy/, Opt-Out: https://adssettings.google.com/authenticated.

Google ReCaptcha

We integrate the function for the recognition of bots, e.g. for entries in online forms ("ReCaptcha") of the provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Privacy Policy: https://www.google.com/policies/privacy/, Opt-Out: https://adssettings.google.com/authenticated.

Google Maps

Wir binden die Landkarten des Dienstes “Google Maps” des Anbieters Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, ein. Zu den verarbeiteten Daten können insbesondere IP-Adressen und Standortdaten der Nutzer gehören, die jedoch nicht ohne deren Einwilligung (im Regelfall im Rahmen der Einstellungen ihrer Mobilgeräte vollzogen), erhoben werden. Die Daten können in den USA verarbeitet werden. Datenschutzerklärung: https://www.google.com/policies/privacy/, Opt-Out: https://adssettings.google.com/authenticated.

Use of Facebook Social Plugins

Based on our legitimate interests (i.e. interest in the analysis, optimization and economic operation of our online offer within the meaning of Art. 6 para. 1 letter f. DSGVO) Social Plugins ("Plugins") of the social network facebook.com, which is operated by Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"). The plugins can display interaction elements or content (e.g. videos, graphics or text contributions) and are identified by one of the Facebook logos (white "f" on blue tile, the terms "like", "like" or a "thumbs up" sign) or are marked with the addition "Facebook Social Plugin". The list and appearance of Facebook Social Plugins can be viewed here: https://developers.facebook.com/docs/plugins/.

Facebook is certified under the Privacy Shield Agreement and thereby offers a guarantee to comply with European data protection law (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active).

When a user calls up a function of this online service that contains such a plugin, his device establishes a direct connection to the Facebook servers. The content of the plugin is transmitted by Facebook directly to the user's device and integrated into the online offer. The processed data can be used to create user profiles. We therefore have no influence on the amount of data Facebook collects with the help of this plugin and therefore inform users according to our level of knowledge.

By integrating the plugins, Facebook receives information that a user has called up the corresponding page of the online offer. If the user is logged in to Facebook, Facebook can assign the visit to his Facebook account. When users interact with the plugins, such as pressing the Like button or posting a comment, the information is sent directly from your device to Facebook and stored there. If a user is not a member of Facebook, it is still possible for Facebook to obtain and store their IP address. According to Facebook, only an anonymized IP address is stored in Germany.

The purpose and scope of data collection and the further processing and use of the data by Facebook as well as the relevant rights and setting options for the protection of users' privacy can be found in the Facebook data protection information: https://www.facebook.com/about/privacy/.

If a user is a Facebook member and does not want Facebook to collect data about him via this online offer and link it to his membership data stored on Facebook, he must log out of Facebook before using our online offer and delete his cookies. Further settings and objections to the use of data for advertising purposes are possible within the Facebook profile settings: https://www.facebook.com/settings?tab=ads  or via the US site http://www.aboutads.info/choices/  or the EU site http://www.youronlinechoices.com/. The settings are platform-independent, i.e. they are applied to all devices, such as desktop computers or mobile devices.

Twitter

Functions and contents of the Twitter service, offered by Twitter Inc, 1355 Market Street, Suite 900, San Francisco, CA 94103, USA, can be integrated into our online offering. This may include, for example, content such as images, videos or texts and buttons with which users can share content from this online offer within Twitter.

If the users are members of the platform Twitter, Twitter can assign the call of the above contents and functions to the profiles of the users there. Twitter is certified under the Privacy Shield Agreement and thus offers a guarantee to comply with European data protection law (https://www.privacyshield.gov/participant?id=a2zt0000000TORzAAO&status=Active). Data protection declaration: https://twitter.com/de/privacy, Opt-Out: https://twitter.com/personalization.

Instagram

Within our online offer, functions and contents of the Instagram service, offered by Instagram Inc, 1601 Willow Road, Menlo Park, CA, 94025, USA, can be integrated. This may include, for example, content such as images, videos or texts and buttons that users can use to share content from this online offering within Instagram. If the users are members of the Instagram platform, Instagram can assign the call of the above contents and functions to the profiles of the users there. Instagram Privacy Policy: http://instagram.com/about/legal/privacy/.

Legal Notice

JetApp GmbH
Marktplatz 5
70173 Stuttgart, Germany

Telephone: +49 (0)711 650002
Fax: +49 (0)711 6201948
E-mail: booking@jetapp.com

Managing Director: Philipp Schlüren

JetApp GmbH is registered in the Stuttgart District Court Commercial Register under no. HRB 760820.

VAT no.: DE312789966

The European Commission provides a platform for online dispute resolution (ODR), which can be found at the following link: http://ec.europa.eu/consumers/odr/. Consumers have the option of using this platform to resolve disputes.

JetApp has not affiliated itself with any arbitration board organized under private law and takes part with binding effect in the dispute resolution proceedings by the official “Schlichtungsstelle Luftverkehr beim Bundesamt für Justiz, Adenauerallee 99-103, 5311 Bonn,
https://www.bundesjustizamt.de/DE/Themen/Buergerdienste/Luftverkehr/Schlichtungsstelle_node.html
https://www.bundesjustizamt.de/DE/Themen/Buergerdienste/Luftverkehr/Service/Formulare/Formulare_node.html
.

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